Held in Warsaw during the European iGaming Congress, the EiGE Awards united iGaming professionals across the region. SOFTSWISS received recognition in categories such as
- Best Customer Service
- Innovation in iGaming Technology
- iGaming Leader of the Year
- iGaming Influencer of the Year.
Best Customer Service
SOFTSWISS adheres to a 'player-first' ethical philosophy, highlighting its dedication to responsible gambling practices. With an 83% customer satisfaction rating, a strong focus on delivering the best player experience, and robust fraud protection, SOFTSWISS Managed Services was recognised as Best Customer Service at the EiGE Awards for the second consecutive year.
Innovation in iGaming Technology
SOFTSWISS secured a win in the Innovation in iGaming Technology category thanks to its range of inventive features, including unique Sportsbook bonuses, a risk-scoring tool aligned with responsible gaming practices, and prime network jackpot campaigns, all ensuring players' engagement and safety. As a result of a recent network jackpot campaign, the average Bet Sum increased by up to 150% within 7 days of winning a jackpot.
iGaming Leader of the Year
Undoubtedly, the company's achievements and prominent wins would not be possible without the vision and strong commitment of its founder, Ivan Montik, who was recognised as the iGaming Leader of the Year. In its anniversary year, SOFTSWISS entered new markets and niches in online entertainment through acquisitions and partnerships, hired F1 star Rubens Barrichello as Non-Executive Director in LatAm, and became the company providing the richest game portfolio in the industry.
iGaming Influencer of the Year
Valentina Bagniya, Chief Marketing Officer at SOFTSWISS, was named the iGaming Influencer of the Year for setting new trends in iGaming marketing. Valentina revolutionised the traditional approach to marketing in iGaming with award-winning marketing campaigns and in-depth industry reports. Her dedication and professionalism led to SOFTSWISS being recognised as the Brand Idol of the Year in 2023. Under her leadership, the company has taken the top spot in media for over three years in a row, and its brand awareness has grown five times.
