Due to its location in Malta, which is home to a wide range of iGaming companies, Malta's Gaming Excellence Awards has become an important industry event. It rewards companies and individuals who constantly innovate and improve the industry.
Best Crypto Service Provider
SOFTSWISS won the "Best Crypto Service Provider" award due to its Crypto Casino Solution's comprehensive features, including player management, bonusing, gamification, and reporting. The platform supports major cryptocurrencies, including Bitcoin, Ethereum, Litecoin, Dogecoin, Tether, and others. It provides secure crypto processing, extensive crypto gambling consulting, and in-game currency conversion possibilities.
Best Customer Service Support
The ‘Best Customer Service Support’ award was granted to SOFTSWISS for its remarkable achievements in enhancing client services. In Q1 2024, Managed Service's Anti-Fraud team helped SOFTSWISS clients save EUR 4.3 million. One of the innovative features implemented by Managed Services is a proprietary Responsible Gaming Risk Scoring Tool that detects gaming violations using ML algorithms.
SOFTSWISS’ customer support is key to improving user experience and spotting technical errors, enhancing clients' financial performance and providing robust fraud protection.
